Privacy Policy

Last updated: 8th December 2025

This Privacy Policy explains how The Old Mill Acharn (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website or make a booking with us.

We are committed to respecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Personal Information We Collect

We may collect and process the following information:

Information you provide directly

Name
Email address
Phone number
Postal address (if relevant for booking)
Payment details (processed securely via third-party payment providers)
Booking information
Any additional information you include in enquiry or contact forms

Information collected automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages viewed
Cookies (see Cookie Policy below)

Information from third parties

If you book via external platforms (e.g. Booking.com, Expedia, Airbnb), they may send us:

Your name
Contact details
Booking information
Any preferences you have provided to them

We only use this information to manage your stay.

2. How We Use Your Information

We use your personal data to:

Process and confirm bookings
Communicate with you before, during and after your stay
Respond to enquiries submitted through our website
Manage payments and refunds
Improve our website and services
Comply with legal obligations

We will never sell your data to third parties.

3. Legal Basis for Processing

We process your information under one or more of the following legal bases:

Contract: to manage your booking and provide accommodation
Consent: when you opt in to receive optional communications
Legitimate Interests: to improve our website and services
Legal Obligation: for tax, accounting or regulatory requirements

4. How Long We Keep Your Information

We keep your information only for as long as necessary:

Booking records: 7 years (for accounting and legal purposes)
Contact form messages: up to 12 months
Mailing list data: until you unsubscribe
Website analytics: typically 26 months (depending on provider)

After this period, your data is securely deleted.

5. How We Protect Your Information

We use appropriate technical and organisational measures, including:

SSL encryption on our website
Secure booking and payment systems
Password-protected admin areas
Restricted access to personal information

6. Sharing Your Information

We may share your information with:

Payment processors (e.g. Stripe, PayPal)
Booking platforms (if you book through them)
Website service providers (hosting, analytics, security plugins)

These third parties only process your data on our behalf and must comply with UK GDPR.

We do not sell or share your information with advertisers.

7. Your Rights (UK GDPR)

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data (where applicable)
Object to processing
Withdraw consent at any time
Request a copy of your data in a portable format

To exercise these rights, please contact us at:

📧 bedandbreakfast@theoldmillacharn.co.uk

8. Links to Other Websites

Our website may include links to external sites. We are not responsible for their privacy practices. We recommend checking their privacy policies before providing personal information.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

Cookie Policy

This Cookie Policy explains how The Old Mill Acharn uses cookies and similar technologies on our website.

1. What Are Cookies?

Cookies are small text files placed on your device when you browse our website. They help improve your experience and allow us to understand how our site is used.

2. Types of Cookies We Use

Essential Cookies

These are necessary for our website to function, such as:

Security and site performance
Booking and form submission functionality

Analytics Cookies (Optional)

If enabled, we may use cookies to understand how visitors use the site, such as:

Page views
Time spent on pages
Browser and device information

Tools may include:

Google Analytics
Bing Webmaster Tools
WordPress analytics plugins

Functional Cookies

Used to remember your preferences, such as:

Cookie consent
Form details (if you choose to save them)

Marketing Cookies

(optional)

We do not currently use advertising cookies.

If we add them in future, this policy will be updated.

3. Managing Cookies

You can manage or block cookies by:

Adjusting your browser settings
Clearing existing cookies
Opting out of analytics (e.g. via Google’s opt-out tools)

Our cookie banner also allows you to accept or decline non-essential cookies.

4. Third-Party Cookies

Some cookies may be set by third-party services we use, including:

Google Maps
Booking platforms
Security and performance tools

These providers have their own privacy and cookie policies.

Contact Us

If you have any questions about our Privacy or Cookie Policy, please contact:

The Old Mill Acharn